We understand that circumstances may arise where you need to cancel an order with Papillon. While we strive to accommodate our customers' needs, please note that cancellation requests received after the approved cancellation period may not be honored. To ensure a transparent and fair process, we have established the following cancellation policy:

1. Cancellation Period:

Customers are eligible to request order cancellations within 24 hours of placing the order. Any cancellation requests received after this period may not be honored. It is important to submit cancellation requests promptly to maximize the likelihood of cancellation.

2. Cancellation Process:

To cancel an order, please contact our customer support team via email or phone. Provide the following information:

    • Purchase Order number
    • Reason for cancellation

3. Cancellation Approval:

Once we receive your cancellation request, we will review it for approval. We reserve the right to approve or deny cancellation requests based on various factors, including but not limited to:

  • Order processing status
  • Inventory availability
  • Logistics and shipping arrangements
4. Cancellation Confirmation:
If your cancellation request is approved, we will confirm the cancellation via email or phone. The cancellation confirmation will include any applicable refund or credit information.
5. Refund or Credit:
In case of an approved cancellation, the refund or credit will be processed according to our standard refund policy. Please refer to our refund policy for more details on the refund process, timelines, and any applicable fees.
6. Non-Eligible Cancellations:

Certain circumstances may make an order ineligible for cancellation, including but not limited to:

  • Customized or personalized products
  • Special orders or pre-orders
  • Orders that have already been shipped

7. Order Modifications:

If you wish to modify your order rather than cancel it completely, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on the order processing status and availability of the requested modifications.

Please understand that in some cases, cancellation or modification may not be feasible due to various operation constraints.

If you have any questions or need further clarification regarding our cancellation policy, please do not hesitate to contact our customer support team.

Thank you for your understanding and cooperation.